Customer Service Representative

Customer Service Representative (CSR)

Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of these questions, Fast Tax has a great opportunity for you! We are excited to announce that we are now seeking career-minded candidates for Customer Service Representative positions.

Customer Service Representative base duties and responsibilities include:

• Answering incoming calls
• Identifying customer questions, concerns, and overall needs
• Providing accurate answers and solutions to customer queries
• Addressing customer complaints in a compassionate and patient manner
• Redirecting customers to appropriate team member(s) and/or office(s) as needed
• Developing professional relationships with ongoing customers through excellent customer service

Other Responsibilities as needed:

• Making client appointments
• Taking messages
• Other responsibilities as assigned

Required Skills & Experience:

• High School Diploma or equivalent
• Basic typing skills (minimum 35 wpm)
• Basic computer operating skills
• Fantastic phone skills i.e. well spoken, excellent active listening skills
• Excellent interpersonal communication skills, both verbal and written
• Ability to effectively interact with all kinds of people (both externally with customers, and internally with company team members)
• Experience working in a fast-pace environment
• Team-oriented
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Outgoing, friendly, compassionate personality

Preferred Skills & Experience:

• Sales and/or marketing experience
• Previous customer service experience a plus

Pay is based on hourly rate