Call Center (Customer Service) Representative
Do you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.
Call Center Representative base duties and responsibilities include:
- Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services
- Answering client questions and identifying client concerns and overall needs
- Ensuring that appropriate actions are taken to resolve client issues and concerns
- Addressing client complaints in an empathetic and patient manner
- Redirecting customers to appropriate team member(s) and/or office(s) as needed
Other Responsibilities as needed:
- Making client appointments
- Taking messages
- Performing other related duties as assigned
Required Skills & Experience:
- High School Diploma or equivalent
- Basic typing skills (minimum 35 wpm)
- Basic computer operating skills
- Fantastic phone skills i.e. well spoken, excellent active listening skills
- Excellent interpersonal communication skills, both verbal and written
- Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members)
- Experience working in a fast-pace environment
- Team-oriented
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Outgoing, friendly, compassionate personality
Preferred Skills & Experience:
- Sales and/or marketing experience
- Previous call center and/or customer service experience a plus
Pay is based on hourly rate
Fast Tax Service Inc
At Fast Tax, our mission is to serve our Clients by providing high quality, professional tax services. Fast Tax was founded in 1991 and has grown from 10 preparers at four locations to over 100 preparers at 23 locations spanning the Greater New Orleans and Baton Rouge Areas.
We attribute the growth and success of our Company to our belief in 3 core principles: Integrity, Accuracy and Service. For more than 25 years, we have been committed to serving the needs of our Clients with the help of a diverse, dedicated team of Enrolled Agents, Accounting Professionals, and other Tax Professionals who have years of experience in the tax services industry.
We pride ourselves on maintaining our competitiveness by being aware of and prepared for the complexities that our industry encounters every year. Our objective is to continue to uphold our tradition of excellence in the tax services industry by evaluating and taking full advantage of the latest technologies while keeping abreast of the ever changing tax laws that may affect our Clients.
Our company was founded on service and as we look toward the future, we will never lose sight of who and what is most important to us—our Clients
Company Website: www.fasttaxweb.com
(if you already have a resume on Indeed)